joa99's Privacy Policy

joa99 is a trusted online casino and sports betting platform for users in Bangladesh. We give the highest importance to your privacy and are fully committed to protecting your personal information.

This privacy policy ("Policy") applies to information collected through joa99's website, mobile application, and other digital services. This policy remains in effect whenever you register on our platform, log in, play games, carry out financial transactions, or contact customer support.

This policy applies only to individuals aged 21 or older. If you are under 21, please refrain from using joa99's services.

joa99 may collect the following categories of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay transactions)
• National ID card or passport number (for KYC verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal dates and times

Note: We never collect your bank or mobile banking password, nor do we ever need to.

2.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Time spent on the platform and usage patterns
• Gaming history (bets, wins, losses)
• Cookie and session data

2.4 Communication and Support Information

• Messages and complaints submitted via live chat
• Any information provided via email
• Support tickets and related information

joa99 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Age and identity verification: To ensure access only for users aged 21 and above.
• Financial transaction processing: To correctly complete deposit and withdrawal requests.
• Customer support: To resolve your issues and answer your questions.
• Fraud prevention: To protect accounts and prevent unauthorized access.
• Responsible gaming: To identify excessive gambling behavior and provide necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: For analytical work to further improve the user experience.

We strictly protect your privacy. However, sharing information may be necessary in the following limited circumstances:

4.1 Service Provider Partners

Our payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure, and security service providers may access only the information necessary for their specific tasks. They follow their own security standards consistent with our privacy policy.

4.2 Legal Obligations

If a competent court, government authority, or law enforcement agency issues a valid order or warrant, we will be required to provide information in compliance with the law.

4.3 Fraud and Security Investigations

In cases involving account fraud, money laundering, or other illegal activity, information may be shared with the relevant authorities.

Outside of the circumstances mentioned above, joa99 does not transfer your personal information to third parties under any circumstances.

joa99 uses industry-leading security technology to protect your information:

• SSL encryption: All data transfers are protected by 256-bit SSL encryption, keeping your information unreadable to third parties.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorized staff may access user information for specific needs.
• Firewall and security monitoring: Our servers are under continuous security monitoring.
• Two-factor authentication: The option to add an extra layer of security to your account.
• Regular security audits: Our technical infrastructure undergoes regular security testing.

However, it is not possible to guarantee that any data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot accept full liability for any unforeseen security breach.

joa99 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform (login sessions, security tokens).
• Functional cookies: To remember your preferences (language, settings).
• Analytical cookies: To analyze platform usage patterns.

6.2 Cookie Control

You can reject or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

joa99 does not retain your personal information longer than necessary. The retention period is determined on the following basis:

• Account information: At least 5 years after account closure (for legal compliance).
• Financial transaction records: At least 7 years from the date of the last transaction.
• Gaming activity logs: At least 3 years.
• Customer support communications: 2 years from the date of resolution.
• Cookie data: 30 days to 1 year depending on the type of cookie.

After the designated period, information is securely deleted or permanently anonymized.

Under joa99's privacy policy, you enjoy the following rights:

• Right to access information: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances, you may request that your information be deleted (unless a legal obligation applies).
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to object: You may object to certain types of processing.
• Data portability: You may request a copy of your data in a convenient format.

To exercise these rights, contact us via 24/7 live chat or by email. We will respond to your request within 30 business days.

joa99 strictly prohibits providing services to anyone under 21. We do not knowingly collect information from minors. If we suspect that a user is under 21:

• An account verification process will begin immediately.
• The account will be temporarily suspended if necessary.
• If verification is not completed, the account will be closed.
• All information belonging to the minor will be securely deleted.

If you become aware that a minor is using our platform, please inform us immediately.

joa99 may analyze information about your gaming behavior for the purpose of responsible gaming support. This means:

• Identifying patterns that indicate excessive gambling.
• Advising the user to take a break or set limits if needed.
• Helping to enforce self-exclusion.
• Providing information on support resources in situations of problematic gambling.

This analysis is entirely for your well-being and is never shared with third parties. To learn more, visit our Responsible Gaming page.

The joa99 platform integrates various game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and payment providers (bKash, Nagad, Rocket, Upay). These third-party services have their own privacy policies that apply within their respective domains.

joa99 is not responsible for third parties' collection and use of information. We recommend that you read their respective privacy policies.

joa99 reserves the right to update or change this privacy policy at any time. If a significant change is made:

• A notification will be sent to your registered email.
• The update date will be clearly noted on this page.
• The new policy will take effect 14 days after the date of the change.

If you continue using joa99 after the change, you will be considered to have consented to the new policy. We therefore recommend reviewing this page regularly.

This privacy policy should be read together with joa99's other legal documents:

• Terms and Conditions — Detailed terms for using the platform.
• Responsible Gaming — Guidelines for safe gaming practices.
• About Us — Detailed information about joa99.

If there is any conflict between these documents, this privacy policy will apply on matters of data protection and the terms and conditions will apply on all other matters.